Products & Services - Services & Custom Development
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Regardless of project size or location, iTech Digital™ will work with you to design the system that best fits your needs. Our professional representatives and technicians ensure that you receive the appropriate selection of technologies for your business. Our recommendations will guarantee you the most effective and cost efficient solution for your security, surveillance, safety, protection, loss prevention, training, business process improvement and asset management needs.
Project Management
iTech Digital™ offers a full Project Management Service. From start to finish, we will gladly assume responsibility for all aspects of the job. Our experienced staff will walk with you through specification and purchasing equipment, to proper on-site installation by our certified installation technicians. Even after the installation is complete, we will continue to work with you to ensure that you are completely satisfied and kept up to date with upgrades and trade-up options.
Installation
iTech Digital™ offers installation, maintenance and service for all products on-site, ensuring that the investment you made in your security and surveillance system is fully realized. In addition to completing small and large installations at both single and multiple locations, iTech Digital™ will provide comprehensive system training for designated operators or your entire company.
i2i Monitoring Services
i2i Monitoring Services™ are offered to help you manage your i2i Systems™ DVRs. Customers find that contracting with iTech Digital™ to provide monitoring, reporting, and retrieval services ensure that their investment is fully realized. iTech Digital's™ i2i Monitoring Services™ can reduce downtime due to vandalism and damage, optimize DVR setup and features, retrieve incident video clips and provide needed reports.
Whether you are a restaurateur with a single location or a Fortune 500 loss prevention executive, i2i Monitoring Services™ from iTech Digital™ can help you get the most from your DVR investment. Contact iTech Digital™ today to discuss what services are available.
Technical Support
iTech Digital™'s digital surveillance monitoring centers are at the heart of iTech Digital™'s digital surveillance business. With the key center located in Indianapolis, Indiana and a redundant center in Atlanta, Georgia, both facilities are staffed with highly trained specialists. Each center is designed to manage a high volume of inbound and outbound connections and uses the latest communication technologies to ensure video and audio is received at the maximum transfer speed. iTech Digital™
can monitor your location to ensure system performance, recommend system improvement, perform business analysis services or monitor for specific events.
i2i System Health Monitoring
The iTech Digital™
Health Management System (HMS)™ monitors major components of the i2i System over the Internet. The HMS manages thresholds for each component requiring a help desk notification, service support or continued monitoring. In addition, the HMS monitors components over several days, watching a system trend, and predicting a problem that may require service. HMS is designed to provide a complete view of all i2i Systems™ in the enterprise and to prevent system failure through preventive maintenance. The iTech Digital™ Health Management Service™ offers you peace of mind that your system is always operating at peak performance.
Custom Application Development
iTech Digital™ develops custom video equipment and applications to fit your needs. If you are interested in custom development,including modification of any of our current software offerings, please contact us. We will be happy to discuss your needs.
