Technical Support Representative - Security Integrator

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ITech Digital,a national provider of security solutions, seeks to add a Technical Support Representative to its Indianapolis team. As a growing security integrator of video surveillance, access control, intrusion and fire, we are in need of a customer service focused and detail driven individual. Under the direct supervision of the Customer Support Manager, this employee works directly with ITech Digital customers to troubleshoot and resolve issues and concerns, while remaining pleasant and professional.


Essential Functions

  • Assist customers via telephone and remote access products including Desk, Team Viewer, LogMeIn and Remote Desktop
  • Maintain accurate customer data through proper documentation
  • Learn and develop working knowledge of ITech Digital’s product lines
  • Support team members and respond to internal requests
  • Work with ITech Digital’s partners to effectively diagnose and resolve issues
  • Update job knowledge by participating in educational opportunities



  • Exceptional verbal and written communication skills are essential for this role
  • The ability to multi task and work in a fast paced, team-oriented environment
  • Knowledge with computer configuration and troubleshooting within the Windows platform
  • Experience maintaining/configuring IPv4 network devices
  • Knowledge of Microsoft Office including Excel, Outlook and Word
  • Ability to setup and configure virtual machine environments
  • Previous security industry experience a plus


Work Environment & Physical Demands

This position works in our Indianapolis office, Monday through Friday from 8-5PM. This position maybe required to sit for long periods of time, pack and unpack materials which includes standing, bending, lifting and moving up to 30 pounds.


Position Type and Expected Hours of Work

  • This is a non-exempt and full time position
  • Pay is commensurate with experience

Education and Experience

  • Associates degree in related field or equivalent work-related experience.
  • Previous help desk experience preferred



Responsibility This position has no supervisory responsibilities.



ITech Digital has a strong commitment to respect and value every employee’s contribution to the company and recognizes the strength of bringing together people with an array of talents, experiences, and perspectives. It is our policy to provide equal employment opportunity without discrimination or harassment to all qualified persons without regard to race, color, gender, religion, age, national origin, disability, sexual orientation or any other characteristic prohibited by federal, state and local laws, orders and regulations. These opportunities include, but are not limited to, recruitment, hiring, training, transfer and promotion, compensation, benefits, termination, discipline and all other forms and conditions of employment.



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Employee Benefits

Health Benefits

health benefits-1

401k with company matching

401k matching

Paid Time off

time off

Employee Stock Options

employee stock options

Sign on bonus for qualified candidates

critera-based sign on bonus

About ITech Digital

ITech Digital designs customized security solutions based on our customers unique challenges and opportunities. 
Our company consists of a team of design engineers who combine open architecture software with trusted, cutting-edge hardware. Most importantly, we pair our solutions with 24/7 customer service and industry partnerships to help us design and maintain results-driven integrated solutions for businesses such as restaurants, retail locations, K-12 schools and universities, warehouses, hotels and hospitality, and commercial buildings
Our team works closely with our customers throughout each step of the journey, including installation which creates a complete, personalized experience. We do this to create customized solutions in order to meet our customers' business goals such as improving performance, decreasing shrink and theft, preventing loss and increasing safety.

Quick Apply for a New Career at ITech Digital Today!