Frequently Asked Questions

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How do I login, view past footage, or export video?

Please see our iTech Digital Quick Reference Guides! They cover the basics use of our systems. Be sure to select the correct guide for your specific system.



Where can I get the software to view my system remotely?

All security solutions installed by iTech Digital have remote access capabilities. This does require configuration at both the DVR/NVR and your network. Once your system is set up for remote access, the remote software is available here. Be sure to select the correct software for your specific system. Our Customer Support team can assist with the specifics of your remote connection.



Is there an app?

iTech Digital has several solutions that have a mobile application available. Manufacturers now have more features available in their respective mobile apps than ever before. These apps are available online at the Apple App Store as well as the Google Play store.



What do I do when my system appears to be down?

First, check the system for fans running or lights illuminated on the box. Next, check the power to ensure the surge protector or outlet is working, then try to power on the device again. Then, check the connections to the DVR/NVR to ensure cables are seated properly into the system. Lastly, your system may need a reboot. We recommend rebooting the system with a member of our Customer Support team on the phone with you, as a reboot could damage the system if done incorrectly. Our technicians can walk you through all troubleshooting steps if needed.



How can I troubleshoot a 'no signal' or video loss camera?

First, check the power. Analog cameras typically have a 12- or 24-volt power panel that powers all of the cameras. This panel is normally located near the DVR. Next, check the panel for blown fuses or disconnections. IP cameras receive power from a switch via Power Over Ethernet (POE). Then, check the video cables at both the DVR/Switch and camera ends of the unit. If you notice a loose connector, it could be sending a weak signal to the system. Lastly, switch the cable to another channel on the DVR or another port on the POE switch. If the camera is functioning, the issue is likely the port or channel associated with the camera.



How do I know what system I have?

Many manufacturers brand equipment with their proprietary name or logo, while some offer nondescript hardware to deter theft. Our Customer Support team can help you determine the make and model of your system.



How much video does my system retain?

Almost all video surveillance systems use the valuation method of 'First In, First Out' (FIFO), which means that the oldest video on the system is constantly being written over with the newest video. Size and number of hard drives, number of cameras, camera stream quality, resolution, and frame rate all can have a direct impact on the number of days and hours of video a system can retain. iTech Digital builds systems according to your specific needs so that you always have access to the information most important to you.



How do I determine what resolution I need for a particular scene?

iTech Digital uses the measurement 'pixels per foot' (PPF). This measurement, similar to camera resolution, refers to the resolution of the final video produced based on the size the area the video is recording. For example, minimum resolution required for facial recognition is 60 PPF. So if you are using a camera to monitor an entrance that is 15 feet wide and you wish to provide facial recognition, you will need a camera with a resolution at least 900 pixels wide. However, if you need to cover an employee break room and do not need to provide facial recognition, 20 PPF and a camera at 300 pixels wide is appropriate.