Problem solved: ITech Digital's Tier 1 Tech Support Resolves the Top Three Customer Issues in Real-Time

ITech Digital's Technical Support department has seen it all.

Being on call 24/7, the team sees plenty of issues dealing with video surveillance, access control and intrusion integration. And yes, ITech Digital's tech and customer support department is manned by real humans.

 

 

Ben Bell, who has headed the department for three years says, "ITech Digital has emphasized real-time communication with a person from the beginning, which many customers enjoy when they call in. The length of call has increased with the complexity of navigating the IP camera/NVR/access control environment."

 

The top three issues that iTech Digital Technical Support receives are:

 

 1. Customer remote software installation - Assisting clients and approved management with the tools required to access their customized solution.  

 

2. No signal cameras - When cameras do not transmit video to the recorder due to a broken connection or a faulty camera which results in a 'no signal' message on the client's monitor.

 

3. Playback / Media connection - Providing support to customers who need assistance with reviewing incidents through playback and then exporting the footage to media. This allows quick transfer of data to law enforcement, lawyers or insurance adjusters.

 

In addition, the support staff services a full range of issues customers encounter including troubleshooting camera connectivity, DVR issues, point-of-sale integration and health monitoring checks. They are trained on each product and certified by suppliers to provide outstanding Tier 1 Technical Support.

 

Our commitment is to provide technical expertise to each customer issue and partner with the customer to bring all issues to full resolution. To speak with the ITech Digital team, call us at 866-733-6673. Our team loves to help customers enjoy a smooth integration experience.

Ben Bell
Ben Bell is the Sales Application Engineer at ITech Digital. He graduated from Anderson University and has led the Tech Support department for the past three years. Ben enjoys the hands-on experience of working at ITech Digital and seeks to understand the logistics behind the end result.
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