Focusing on the customer has always been a top priority for all business owners, and a recent surge in customer loyalty programs reflects the necessity of ongoing customer satisfaction. After all, without customers, there is no business. While a steady flow of customers is important, it is also essential to maintain your “internal” customers: your employees.
Spring has sprung and we all know what that means: it’s time for Spring cleaning! While you’re busy tidying up, don’t forget about your surveillance system. Maintaining clean cameras and a well -ventilated DVR will not only protect your investment, but also ensure that your equipment will continue to function at 100% for years to come.
Effective security cameras are the eyes, and occasionally the ears, of your business. While it is common to want to monitor your business while you’re away, deciding which cameras and where to install them can be challenging. Though iTech Digital is more than happy to assist you with every step of this process, wouldn’t it be nice to have some knowledge under your belt?
We’ve all heard of the Golden Rule: Treat others how you would like to be treated, but how about the Platinum Rule: Treat others how they want to be treated. When put into practice, this simple rule enables business owners to experience the benefits of customer loyalty.
QSR Magazine recently reported that some restaurant operators are choosing to no longer accept cash, citing security as one of the main reasons for the transition. While employee cash handling, or mishandling, can significantly impact your business, there is another line of defense to consider before eliminating cash as a payment option for your customers.
Most owners recognize that direct employee theft and customer shoplifting occur, but what about Sweet-hearting? Often unnoticed by managers, this discrete form of theft involves giving employee discounts and free products to friends and family members. Employees find creative ways to steal, including these three major types of Sweet-hearting:
As the holiday season fast approaches, retailers get set to welcome the annual wave of shoppers. Unfortunately, as the crowds increase, so will shop-lifting, slip & falls and workplace accidents. Loss prevention directors know even the savviest managers cannot monitor an entire store.
It’s no secret that when product goes out the back door instead of the front, profitably decreases. Owner / Operators know that it’s an ongoing challenge to balance proper use of back doors (receiving inventory and trash removal) with unapproved uses (smoke breaks and employee theft).
