Blog articles about loss prevention, safety, and video surveillance

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QSR's Use Restaurant Surveillance, Data Analytics To Innovate

As the Food & Beverage industry continues to reel from COVID-related labor and supply chain shortages, some Quick Service Restaurants (QSRs) know they must innovate or fold. At ITech Digital, we've watched some of our QSR clients develop strategies to reduce risk in these areas. At the same time, these same strategies proactively maximize revenue and catalyze operational efficiency. How? Digitalization, which includes video surveillance and data analytics, is one of the main weapons in their arsenal. This article explains what digitalization is and how you can use it to innovate.

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Facing staffing crisis, restaurants are vulnerable to preventable loss

As 2021 nears its final quarter, the restaurant industry continues to be tough to predict. At the beginning of the pandemic in March 2020, lockdowns and mandates gave little room for options when it came to operating a restaurant and serving customers. The lockdowns were intense but restaurants responded with downsizing, closing down dine-in areas and relying heavily on food delivery services. Impacts of the pandemic were undoubtedly significant, but the hope of a very temporary pandemic kept the human spirit alive.

 

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Rising Chargebacks and Their Impact on Your Restaurant's Bottom Line

Since early 2020, consumers have substantially increased their use of third-party delivery apps, such as Uber Eats and Grubhub, for online food orders. As online orders have increased, chargebacks have skyrocketed as a result. In fact, restaurant owners say chargebacks, which were traditionally at .5-1.0%, now range from 2.5-4.1%. 

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How to Improve Your Restaurant Operations Using Data and Video Surveillance

The food industry is an extremely fast paced and competitive environment, and restaurant managers face specific industry-based challenges. When you’re balancing food safety, food quality, customer service, managing employees in the kitchen and at the point of sale, as well as maintaining profits, there’s a lot to be done – and a lot you can do to improve your bottom line.

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Five Ways to be Proactive About Restaurant Security

Restaurant managers face many unique challenges when it comes to appropriate security within their establishments. Management must consider their guest’s experience, employee culture, reducing and monitoring access points, as well as areas such as parking lots, break rooms and store rooms.

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Tackling the Problem of Shoplifting and Retail Shrink

As an owner, general manager, or store manager, shrink and shoplifting within your retail establishment can be an area of concern. No matter which way it occurs, whether a customer or employee, theft hurts. It affects your bottom line, and it’s frustrating when you can’t pinpoint the source.

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How Adding Cameras at the Point of Sale Can Boost Restaurant Profits

In every restaurant there are countless variables contributing to loss at the point of sale. It could be a combination of many factors: inefficiencies at the drive thru, long wait times, or losses at the register due to excessive manager meals, coupons, or overrides. But once your point of sale system tells you there’s a problem, how do you know what to do to solve it?

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Revolutionize Quality Control in Your Restaurant

How franchise owners are re-tasking their surveillance systems to ensure a quality service.

 

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