Blog articles about loss prevention, safety, and video surveillance

Contrary to popular belief, video surveillance isn't just a preferred method of security. By incorporating analytics into video surveillance measures, business owners can get a clear picture of their stores in real-time. This information provides them a way to operate more efficiently and make smarter decisions about their businesses. In this article, ITech Digital discusses 5 ways that restaurant and store owners can use video surveillance analytics to improve their businesses.

As the Food & Beverage industry continues to reel from COVID-related labor and supply chain shortages, some Quick Service Restaurants (QSRs) know they must innovate or fold. At ITech Digital, we've watched some of our QSR clients develop strategies to reduce risk in these areas. At the same time, these same strategies proactively maximize revenue and catalyze operational efficiency. How? Digitalization, which includes video surveillance and data analytics, is one of the main weapons in their arsenal. This article explains what digitalization is and how you can use it to innovate.

Since early 2020, consumers have substantially increased their use of third-party delivery apps, such as Uber Eats and Grubhub, for online food orders. As online orders have increased, chargebacks have skyrocketed as a result. In fact, restaurant owners say chargebacks, which were traditionally at .5-1.0%, now range from 2.5-4.1%. 

The food industry is an extremely fast paced and competitive environment, and restaurant managers face specific industry-based challenges. When you’re balancing food safety, food quality, customer service, managing employees in the kitchen and at the point of sale, as well as maintaining profits, there’s a lot to be done – and a lot you can do to improve your bottom line.

Restaurant managers face many unique challenges when it comes to appropriate security within their establishments. Management must consider their guest’s experience, employee culture, reducing and monitoring access points, as well as areas such as parking lots, break rooms and store rooms.

As an owner, general manager, or store manager, shrink and shoplifting within your retail establishment can be an area of concern. No matter which way it occurs, whether a customer or employee, theft hurts. It affects your bottom line, and it’s frustrating when you can’t pinpoint the source.

In every restaurant there are countless variables contributing to loss at the point of sale. It could be a combination of many factors: inefficiencies at the drive thru, long wait times, or losses at the register due to excessive manager meals, coupons, or overrides. But once your point of sale system tells you there’s a problem, how do you know what to do to solve it?

How franchise owners are re-tasking their surveillance systems to ensure a quality service.